Real prices. No “talk to sales” wall.

Common questions

Is the Free tier really forever?

Yes. No clock, no card. One user, one landlord, up to 25 units, the full NYC compliance gate. When you sign your second landlord — or your 26th unit — you upgrade to Pro. Until then, Free is the home.

What counts as a "user" on Pro?

Any active agent or brokerage admin seat. Photographer and landlord-viewer accounts don't count toward the seat cap — they read but don't edit unit data. The 3-user minimum on Pro is your team, not your support roles.

What's the 12-month price lock?

The price you sign up at is the price you pay for 12 months — even if we raise list prices for new customers, your number doesn't move. No annual contract required to get the lock; monthly subscribers get it by default.

When does a brokerage cross into Enterprise?

When you need SSO, an API, or your landlord portal living at yourbrokerage.com instead of urbero.com/l/yourbrokerage. The base price includes 20 users; incremental seats are $99 each — same per-seat rate as Pro, no overage punishment.

Can I upgrade or downgrade mid-month?

Yes. Upgrades take effect immediately and we prorate. Downgrades take effect at the next billing cycle so you keep what you paid for through the month. Cancel anytime — no penalty, no salesperson on the line.

What happens to my data if I cancel?

You get a full audit-log + leases CSV export at any time. The append-only history is yours; we never delete it during your active term and give you 30 days post-cancel to pull everything out.